FAQs


How do I take care of my REACH treadmill?

After each use, clean and inspect. Turn off the treadmill with on/off switch, then unplug the power cord at the wall outlet. Wipe down the running belt, deck, motor cover, and console casing with a damp cloth. Never use solvents, as they can cause damage to the treadmill. Inspect the power cord. If the power cord is damaged, contact Reach Fitness customer care. Make sure the power cord is not underneath the treadmill or in any other area where it can become pinched or cut. 

Every week, clean underneath the treadmill, following these steps:

Turn off the treadmill with the on/off switch. Then, unplug the power cord at the wall outlet. Check the tension and alignment of the running belt. Make sure that the treadmill belt will not damage any other components on the treadmill by being misaligned. Fold the treadmill into the upright position, making sure that the lock latch is secure (if it is a folding unit). Move the treadmill to a remote location. Wipe or vacuum any dust particles or other objects that may have accumulated underneath the treadmill. Return the treadmill to its previous position.

Every month:

Turn off the treadmill with the on/off switch. Then, unplug the power cord at the wall outlet. Inspect all assembly bolts of the machine for proper tightness. Turn off the treadmill and wait 60 seconds. Remove the motor cover. Wait until all display screens turn off. Clean the motor and lower board area to eliminate any lint or dust particles that may have accumulated. Failure to do so may result in premature failure of key electrical components. Vacuum and wipe down the belt with a damp cloth. Vacuum any black/white particles that may accumulate around the unit. These particles may accumulate from normal treadmill use.

 

How do I take care of my REACH exercise cycle?

After each use, wipe down the bike with a damp cloth. Never use solvents as they can cause damage to the bike. Inspect the power cord for the display. If the power cord is damaged, contact Reach Fitness customer care. Make sure the power cord is not underneath the bike or in any other area where it can become pinched or cut.

After each week, clean underneath the bike. Move the bike to a remote location. Wipe or vacuum any dust particles or other object that may have accumulated underneath the bike. Return the bike to its previous position.

After each month, inspect all assembly bolts and pedals on the machine for proper tightness. Clean any debris off.

 

How do I take care of my REACH elliptical?

After each use, turn off the elliptical by unplugging the power cord from the wall outlet. Wipe down the elliptical with a damp cloth. Never use solvents, as they can cause damage to the elliptical. Inspect the power cord. If the power cord is damaged, contact Reach Fitness customer care. Make sure the power cord is not underneath the elliptical or in any other area where it can become pinched or cut.

After each week, clean underneath the elliptical. Turn off the elliptical by unplugging the power cord from the wall outlet. Move the elliptical to a remote location. Wipe or vacuum any dust particles or other objects that may have accumulated underneath the elliptical. Return the elliptical to its previous position.

After each month, inspect all assembly bolts and pedals on the machine for proper tightness. Clean any debris off.

  

What are the payment methods available?

At the moment, we only accept Credit/Debit card payments.

 

Does Reach Fitness offer discounts?

Yes, we frequently offer sale pricing and discounts on many of our products. View our current sale items and check back later for more.

 

When will it ship and how long will it take for me to receive my product?

You can find an estimated delivery time of each product in your shopping cart or in your account details. Keep in mind — this number varies on location, customization, inventory, etc. for each customer. We will continuously strive to get our customers their equipment as fast as possible.

 

Can I cancel my order?

Yes, you may cancel for a full refund if you cancel the order before it ships. If you order strength equipment, they must be canceled within one business day of ordering. Strength equipment is non-refundable and non-returnable.

 

Can I return my order? What if there’s something wrong upon installation?

Within ten (10) days of delivery, you may contact Reach Customer Care to discuss return options or the delivery of replacement parts only if the products are defective, damaged in transit or the incorrect product was shipped. In case of return, the product must be returned in its original packaging. Reach assumes no responsibility for damage caused by shipping or improper packaging. If there’s a defect that makes your equipment inoperable, our technicians will order and replace parts under warranty with no cost to you.

 

What if I want to do the installation by myself?

In this case, we provide you with an installation video for your particular product and the support of one of our technicians and support of one of our technicians through video call, should you need it. To be furnished with this help, please contact our customer care at +91 89562 12345 through call or WhatsApp. Alternatively, you can access our Support Videos page or our Youtube channel to find the relevant installation video for you. If you feel like you still require a visit from a technician, contact us on the same customer care number and let us know.

 

What if I need service on my product? Who do I call?

If you bought your product directly from Reach Fitness or through an online shopping website like Amazon or Flipkart, then we’ll service your product free of cost if it’s still under warranty. Call us or send us a WhatsApp message at +91 89562 12345 with your model number and other order details ready, and we’ll help find the best solution for you.